Telehealth for medical needs

Doctor On Demand by Included Health® lets you connect with a doctor or nurse practitioner 24/7, online or over the phone; a great option for urgent care.



Visit doctorondemand.com/SCAN or download the Doctor On Demand app to get started.

When to use Doctor On Demand for telehealth

Your Doctor On Demand telehealth benefit offers you phone or video visits with a licensed provider for non-life-threatening conditions. You should consider using it when you want to speak to a doctor about things like:

  • Fevers
  • Coughs
  • Minor Infections
  • Skin Problems
  • Vomiting or diarrhea
  • Headaches

For more conditions Doctor On Demand can help with, go here.

Get started with Doctor On Demand

There are several ways to get started:

Phone Visits:

You can use any phone to talk to a doctor or nurse practitioner over the phone. Just call the Doctor On Demand Customer Support Team at 888-993-4087. They can get you registered and let you talk to a doctor or nurse practitioner right away.

Online Video Visits:

You can use your smartphone or tablet for your visit

  1. Download the Doctor On Demand app to your smartphone or tablet
  2. Register by entering your personal and SCAN health insurance information
  3. Click 'Get Care' and choose to see the first available provider or schedule a visit for a time that works for you!

You can also use a computer with a built-in camera

  1. Open a browser and go to doctorondemand.com/SCAN
  2. Register by entering in your personal and health insurance information
  3. Choose to see the first available provider or schedule a visit for a time that works for you!

Create an account now so you will be ready to go when you need a visit! If you need help with the Doctor On Demand mobile application or website, call the Doctor On Demand Customer Support Team at 888-993-4087.

NOTE: You will need an email address to use Doctor On Demand. If you don’t have an email address, contact HEALTHtech for help setting up an email account.

NOTE: If you need interpretation services, call Doctor On Demand Customer Support at 800-997-6197 or email support@doctorondemand.com.

Frequently Asked Questions about the Telehealth Benefit

Q: When can I use Doctor On Demand for medical needs?

Q: How do I use Doctor On Demand?

Q: Who will I be talking to during my virtual visit?

Q: How quickly can I speak to a doctor? Do I have to schedule an appointment?

Q: Who sees the information from my Doctor On Demand visit?

Q: How much does Doctor On Demand by Included Health cost?

Q: I have a telehealth benefit in my plan. Is it the same thing as a virtual visit with my primary care doctor?

Q: Can I use this benefit when I’m away from home?

Q: Can Doctor On Demand prescribe medication?

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